Yes. All product prices already include applicable local taxes (GST/VAT) and standard shipping fees. No extra shipping charge is added at checkout. International customers remain responsible for customs duties, import charges, destination-country levies, and any additional fees charged by customs authorities.

Orders are processed within 10–12 business days. Delivery estimates after dispatch:

• Domestic (India): 3–7 business days
• International: 7–15 business days

Local GST/VAT and standard shipping are already included in the product price. For international orders, customs duties, import charges, destination levies, and any extra fees imposed by customs authorities are the customer’s responsibility.

Once a package is marked as delivered by the courier, responsibility lies with the courier. A-Que cannot be held liable for lost, stolen, or undelivered packages at this stage. If your package does not arrive, please contact the courier with your tracking details. Our team will gladly assist with guidance to help resolve the matter.

We accept major credit/debit cards, UPI, wallets, net banking, and Cash on Delivery (COD) for eligible domestic pin codes.

Orders may be cancelled or modified within 24 hours of placement, provided they have not been processed or dispatched.

Yes. COD is available for select pin codes within India. At checkout, if COD is supported in your location, the option will appear.

Yes. Please keep the exact amount ready as delivery partners may not carry change.

Orders placed via COD are considered confirmed. Repeated refusal or non-acceptance of COD orders may result in restrictions on the use of this payment option for future purchases.

Exchanges or store credits for COD orders will be processed only after the returned product has been received and inspected. Store credit is issued digitally; no cash refunds are made for COD orders.

We do not accept returns for refunds. Customers may request exchanges or store credit.

Exchanges are permitted for:

• Size exchange of the same SKU
• Exchange to another SKU of equal or higher value (price difference payable by the customer)

Items must be unused, unworn, unwashed, and returned with original tags and packaging.

Please notify us within 48 hours of delivery with clear photographs. After verification, we will provide a replacement (subject to availability) or issue store credit. Refunds are not provided.

Yes. All prices are inclusive of local taxes (GST/VAT) and standard shipping fees. International orders exclude customs duties, import charges, and destination-country levies.

All transactions are governed by the laws of India. Any disputes fall under the jurisdiction of the courts at Gurugram, Haryana.